Vonage: How 32 States Successfully Reshaped Customer Serive

Internet telephone service provider Vonage has settled with a coalition of 32 states over the company’s cancellation policies. The ruling awarded the coalition $3 million dollars and demanded Vonage reshape the structure of customer service.This includes customer service agents need to obtain customers’ express consent to the service on a recorded phone call and a subsequent e-mail sent to the customer informing them of the service with Vonage .

Vonage also agreed to refund any customers who complained of being improperly billed by Vonage from January 2004 to the present. If you feel that represents you, you must file a complaint with your state’s attorney general to request refund.

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Posted by GetHuman on Tue, 17 Nov 2009 5:40pm