Two Kinds of Customer Serivce?

Do banks have two kinds of Customer Service? It would appear they do; one for the bulk of their customers and another for the high rollers. A blogger named Kelly had her Chase credit card rate raised for no reason. Kelley quickly used to normal customer service methods to contact Chase with no results. Frustrated, Kelly sent an email to the executive office at Chase. Not long afterward, she heard from an administrator in the executive office who offered her a better rate.

Gethuman went to work and was able to find e-mails and phone numbers for the executive offices of Chase and Bank of America. If you find your bank's typical customer service is not helping ask about their "executive office” customer service and be sure to share your findings with Gethuman

Chase Phone Number & Customer Shortcuts, Ratings & More ›

Posted by GetHuman on Wed, 6 Jan 2010 10:01pm