This isn't really as much a post about superior customer service at Trader Joe's
as much as it's a view of what the executives that run the $8 billion in revenue company. The article is a fascinating dive into what makes the company tick, and how they operate, compensate their employees, as well as provide customer favorites like $2 bottles of wine. The article also explains the growing pains the company has experienced and faced, trying to grow and differentiate itself from Whole Foods and other specialty retail stores.
It's a little bit of a longer article, but CNNMoney.com really gives a great insight into this fascinating company and helps to explain how many higher executives think in terms of providing a better a customer experience.
Here's the link
to the article.
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Posted by GetHuman on Thu, 26 Aug 2010 2:08pm