Today the gethuman team releases our first report card on the
gethuman 500, rating each of the most commonly called 500 organizations on customer service telephone systems.
The
gethuman standard specifies how customer service phone systems
should work. This standard was developed over the past few months, with input from thousands of consumers.
Sadly, only a handful of organizations have achieved a top grade as of today. :( There is much work to be done...
Consumers, if customer service is important to you, please be sure to reward companies with a good grade, and to let poor performing companies know that you will discontinue their service if they do not improve.
Questions about the new grading system?
Contact us.
Posted by gethuman on Mon, 20 Nov 2006 8:41pm
