Time Warner: Customer Trust

GetHuman.com Company Phone Number, Customer Support, Tips & Reviews Database
Home » Consumer blog » Nov 2009 » Time Warner: Customer Trust
A Time Warner Cable customer recently had an incident with the company when a payment check bounced ( the result of money stolen from her checking account). The customer was quick to call Time Warner Cable customer service and explain why the payment would be late, the representative understood and set up a payment plan. The next day Time Warner Cable disconnected her service. The customer immediately called customer service at which point she was told the previous agent had no authority to reschedule payments, at least five (!) different agents provided five different responses in attempts to resolve the issue.

This is very similar to a recent Post about the inconsistency with T-Mobile's customer service. Companies make mistakes. Time Warner Cable is not alone in that, but the only way to build customer trust is how a company handles said mistakes. In this case Time Warner Cable needs a central figure in customer service. Will a call to the President's Office(203-328-0600) do? Gethuman hopes this issues is resolved soon, providing a pleasant break from what seems to be a prevailing trend of failures in providing trust to Time Warner Cable customers

Time Warner Cable Phone Number & Customer Shortcuts, Ratings & More »

Posted by gethuman on Sun, 8 Nov 2009 8:43pm


back to top of blog »

Reviews of companies from other GetHuman users

companywhat they sayhold time 
Continental Airlines "Average "I can't help you" attitude..." 6 mins -h..., 8 hrs ago more »
DirecTV "Saying "tech support" 2x worked. Pe..." 2 mins -anon, 11 hrs ago more »
UPS "EXTREMELY DISRESPECTFUL EXTREMELY U..." 45 mins -anon, 12 hrs ago more »
Hampton Inn "No-One answered.. Mad as hell right..." 45 mins -anon, 19 hrs ago more »
Verizon FiOS "Trying to register on Verizon.net, ..." 30 mins -anon, 1 day ago more »

Did you know...

Some companies are on Twitter™

Some companies now try to serve their customers' needs through Twitter™. We are watching closely to try to keep you up to date on which companies do, and how you can reach them this way for faster service.



was this helpful? help others find GetHuman.com by clicking these social bookmarks: technorati
The GetHuman™ website is Copyright 2004-2010 by Paul M. English; Updated 21 Mar 2010, 12:01 AM




loading...
Link to this page:   close
From Edit menu, choose 'Copy', then paste in email, blog, or wherever you like