A recent post on
my3cents tells the story of a
T-Mobile customer who worked in a "Dead Zone" and was unable to make or receive calls. The customer contacted her local T-mobile store, which told her she was eligible to terminate her contract with
T-Mobile since she was unable to utilize their service. After canceling her service the customer received a $200.00 ETF (Early Termination Fee). When the customer contacted
T-Mobile customer service she was told that the customer service at her regional
T-Mobile didn't understand the companies policies.
At
Gethuman we've been strong advocates of the many new outlets for companies to communicate with their customers, but as this story proves all the outlets in the world cannot change the importance of internal communications
T-Mobile customer service details »
Posted by gethuman on Sat, 31 Oct 2009 5:08pm
