Starbucks Coffee has recently launched
Mystarbucksidea.com, a website in which customers can submit ideas for how they would like
Starbucks Coffee to operate. (note: must be a registered
Starbucks Coffee user to submit ideas, but viewing and voting on them does not require membership). Already
Starbucks Coffee is setting customer ideas into
action
While this doesn't help individual customer issues it does provide a forum for customers to share what they expect from the company and for the company to not only take feedback but act upon it. This is certainly a trend
Gethuman would like to see more companies start to employ in the new year.
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Posted by GetHuman on Thu, 17 Dec 2009 11:18pm