Good news folks, we have a full-on customer service argument brewing, and it promises only one thing, better service to you the paying customer. The head of
Microsoft Product Support took a shot at
Google yesterday,
Microsoft Product Support claiming it provides better product support than
Google's online applications site. The argument essentially boils down to
Microsoft Product Support claiming the company easily be reached by phone, online support, as well as through various deployment technologies for enterprises, while also claiming
Google is hardly accessible, and is only reachable for paying customers. No matter which side of the argument you fall on, the end result means one thing, better customer service.
Unlike in the past when we have used this space to argue against consolidation as it means worse customer service for us all, now we have the opposite. Quite simply, competition means each company has to focus on providing the best overall experience to the customer as there's an increased chance the customer will switch services. It also works out nicely that the two company's mentioned are engaged in a high stakes game of poker, as there are billions of dollars at stake as the argument essentially revolves around
Microsoft's main source of revenue, Office 2010.
Google is desperately trying to take market share away from it's chief competitor, so look for the company to respond with better customer service, and a better overall customer experience. With no imminent ending in site, look for the company's to continue to try and one up each other in the coming months, but most of all, let us know if you notice a better cheat, or have a particularly good or bad experience with either company.
For more on the battle that is brewing between these two tech giants,
Click Here.
Microsoft Product Support Phone Number & Customer Shortcuts, Ratings & More ›
Posted by GetHuman on Tue, 29 Jun 2010 3:08pm