Make the customer service rep laugh

Hi all. I thought I'd share a humorous suggestion that one of our users made.

N. Cruz wrote: "If I have to wait over 4 minutes or so, when someone finally picks up, I say 'Gee, I had to wait so long, I forgot why I called.' This usually elicits a small laugh out of them. I do it to lighten the conversation, but also in case the call is being recorded for quality control purposes."

I think that's a great idea. Anything to improve that human connection will likely get you better service. As my mom always says, "You catch more flies with honey." Customer service reps really do, generally, work very hard to get you the help you need. And all too often, they take the brunt of our frustration. I know I have, on occasion, been guilty of losing my cool and taking it out on the rep on the other end. So, I like N. Cruz' idea. And I think it might make me laugh to hear their reaction.

Just thought a little levity would be a great way to start the weekend.

Posted by gethuman on Fri, 26 May 2006 7:41am