In Bloomberg's Fourth Annual Ranking of Customer Service Champs,
LL Bean, a company well known for it's stellar customer service, recently attained the top ranking. A company that was started as a mail order delivery company in 1912,
LL Bean overhauled how it conducts business by completely revamping it's operations and customer service operations. According to the report,
LL Bean revamped it's website allowing for more customer feedback, even if negative, switched to a bank that agreed to split the cost of return shipping to holders of the
LL Bean credit card, as well as, most importantly, kept the customer service division in Maine. While many companies are continuing to cut costs by outsourcing customer service offshore,
LL Bean management decided the company would be better served, keeping that division in state. During these tough economic times,
LL Bean felt it was more important to keep those jobs in the US, and along with it's overhaul of it's business services, is clearly being rewarded in this most recent survey.
For more about
LL Bean as well as the full rankings in the Bloomberg BusinessWeek Customer Service Champs survey,
Follow this link
LL Bean Phone Number & Customer Shortcuts, Ratings & More ›
Posted by GetHuman on Fri, 19 Feb 2010 4:22pm