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IVR Testing Services
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Home » Customer service blog » Mar 2006 » IVR Testing Services

Automatic Speech Recognition News recently posted an article about evaluating a company's IVR system, in this case for the Bank of America. It looks like the ASRN guys are coming up with a new test framework for IVRs to evaluate them on modern usability standards. Hooray!

Posted by gethuman on Sat, 25 Mar 2006 6:41am


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