Just in time for tax season, an
Internal Revenue Service annual report came out claiming that
Internal Revenue Service employees answered only 53% of phone calls from customer seeking tax help. That number was down from 87% in the previous year. The
Internal Revenue Service has assigned an internal task force to determine why call wait times have increased, as well as why the number of calls going un-answered has increased, and has proposed changes to Congress to the customer service the line...the only problem, nothing has been done to fix the situation. Among the recomendations was increasing funding for the toll-free hot line (with cheats available here at
GetHuman.com) and treating customers facing financial difficulty with more leniency. While these changes seemingly will help decrease wait times and increase customer satisfaction, don't expect any changes for this coming tax season. Read that, expect to wait on the line, or even worse, have your call go un-answered.
For more about the proposed changes at
Internal Revenue Service,
Follow this link.
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Posted by GetHuman on Wed, 17 Mar 2010 3:09pm