Yesterday,
National Public Radio interviewed
US IRS Commissioner Douglas Shulman. In the
segment Shulman discussed a number
IRSrelated topics, but one that he continually emphasized was improving customer service. Shulman stressed the importance of customer service for any company, but especially for one in which "every adult American" is a customer.
Shulman highlighted a few plans to provide better customer service to tax payers. This includes a major reworking of the
IRS website, including an easily accessible FAQ section, is in the works. Shulman also noted that the
US IRS has added announced "wait time" to phone call, he notes that a wait time may be "twenty minutes" in the afternoon, but only "two" minutes in the evening.
Be sure to add your experiences with these new programs to
Gethuman
US Internal Revenue System (IRS) Phone Number & Customer Shortcuts, Ratings & More ›
Posted by GetHuman on Tue, 12 Jan 2010 9:53pm