A day ago we posted an article about using various forms of
Social Media to address Customer Service issues. Companies certainly look at social media as a means to tell compelling stories that we in turn share with our friends and colleagues. But social media is not a one-way street and customers can just as easily share positive or negative dealings with such companies (i.e. refer to our
post created by a former Bank of America employee)
This
Tweet caused Maytag to instantly send repair parts, while Bousche offered to send a free washer and dryer
A
question on a Facebook page yields response from both the company as well as a fellow customer
Not everyone has the means or the technological know how to make and post a Youtube video or activate a Twitter account, but certainly we can help one another in getting issues resolved or sharing success stories. At least that is the direction we would like to see
Gethuman, and specifically this blog, move in.
Posted by gethuman on Thu, 15 Oct 2009 6:31pm
