Welcome to the second edition of the Weekly Customer Service Mashup. From time to time we'll try and mix in some interesting links that might border on the definition of typical "customer service", but regardless, they can give an interesting perspective into what some companies are thinking. This week we cover everything from how involved a sommelier should be in helping you choose a wine (an example of the highest level of customer service), to how to negotiate a lower cable or cellphone bill. As always, let us know what you think in our Feedback section. Enjoy:
Tips for companies looking to select self-service CRM software: We here at
GetHuman.com never can advocate a company choosing those horrible customer service automated response systems. Heck, we're a website that is devoted solely to finding ways to bypass those pesky systems. That being said, it's helpful to understand what companies are thinking when they choose the CRM systems, and how they choose them. Below are some insider tips on how companies choose a CRM system.
Click the link for the full article.
For all you wine drinkers: Care for a glass of wine? Sommeliers at hotels and restaurants are an excellent example of companies going above and beyond the call of duty to provide top level customer service.
The following link has a lively discussion on how involved the sommelier should actually be.
Don't be an anti-dentite: No one likes to go to the dentist. That's a fact. However, it doesn't always have to be a trip filled with painful root canals and horrible tasting fluoride. The following article explains how dentists can better market themselves to you the customer. As always, better marketing means better customer service.
Click here for more.
Everyone loves paying less and receiving more: Hate writing those monthly cellphone and cable bills? They can often be confusing with all the fees added in, and a $49 monthly plan can easily become a bill for $75. Here are some very helpful tips on how to lower your monthly cable and cellphone bills courtesy of
USA Today.
Grateful Dead = Marketing Genius': Love the Grateful Dead? We do too. Well it turns out our burned out hippy friends were more than just magicians with musical instruments.
The following link explains how the band evolved and gave customers what they wanted in order to increase touring revenue and album sales. Not exactly customer service, but hey it's Friday and how often do you get the chance to talk about the Grateful Dead and marketing on a customer service blog?
Have a great weekend!
Posted by GetHuman on Fri, 30 Jul 2010 1:22pm