GetHuman.com: Weekly Customer Service Mashup

We here at GetHuman.com love to keep our readers updated on the most recent customer service news. However, we also realize that sometimes there just isn't that much to report. Good or bad, companies do not always have the most interesting news. That being said, we are going to launch a new weekly recap of the week's customer service events. The space is tentatively called the "Weekly Customer Service Mashup", but we're open to suggestions for the name. If you have a suggestion, please let us know in our Feedback section.

Onto the news:

Apple: In response to "Antennagate", Apple has pulled all of the rubber bumpers from the stores as it braces to give the bumpers away for free. Steve Jobs, realizing the iPhone4 may have a design flaw, has prepared the company to give away the rubber bumpers, as a solution to the problem. The give away could cost the company $175 million according to some estimates. Click the link for more.

AT&T: AT&T has experienced a jump in subscribers due to businesses adapting the iPad 3G as possible replacements to laptops. The company added between 400,000 and 500,000 subscribers during Q2 as many businesses try the new iPad as a possible replacement. Click the link for more

Google: In the same survey that saw Facebook come in last in customer service, Google lead all online search engines with a score of 80 out of 100. Newly launched Bing from Microsoft wasn't far behind with a score of 77. For more survey results, click here

Top Online Retailers: The best online retailers according to StellaService have begun displaying a seal of approval from the company, marking their excellent customer service reputations. Readers should keep their eyes open for the mark of excellence on companies such as 1-800-FLOWERS.COM(R) Abt.com, BikeTiresDirect.com, DrsFosterSmith.com, EliteCarSeats.com, JR.com, MusiciansFriend.com, Ross-Simons.com, ShoeBuy.com, TriSports.com. Click here for more

Let us know what you think of the new space!

Posted by GetHuman on Fri, 23 Jul 2010 1:46pm