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GetHuman.com: Top Ten Consumer Complaints
Feel like you are griping about bad customer service all the time? You're not alone. The National Association of Consumer Agency Administrators and the Consumer Federation of America recently released the David Letterman-esque Top Ten Consumer Complaints. Some of them are rather obvious, and some of them are complaints we hear all too often here at GetHuman.com. Either way, we wanted to pass on the list to you the readers.
No. 1: Autos. Car-related complaints were also the No. 1 spot in 2008. Among the frustrations: misrepresenting vehicles for sale; lemons; faulty repairs; leasing and towing disputes.
No. 2: Credit/Debt. Billing and fee disputes; mortgage-related fraud; credit repair; debt-relief services; predatory lending; illegal or abusive debt collection tactics.
No. 3: Home improvement/Construction. Shoddy work; failure to start or complete the job.
No. 4: Utilities. Service problems or billing disputes with phone, cable, satellite, Internet, electric and gas services.
No. 5: Retail sales. False advertising and other deceptive practices; defective merchandise; problems with rebates, coupons, gift cards and gift certificates; failure to deliver. No. 6: Services. Misrepresentations; shoddy work; failure to have required licenses; failure to perform.
No. 7: Internet sales. Misrepresentations or other deceptive practice; failure to deliver online purchases.
No. 8: Household goods. Misrepresentations; failure to deliver; faulty repairs in connection with furniture or appliances.
No. 9 (tie): Landlord/Tenant. Unhealthy or unsafe conditions; failure to make repairs or provide promised amenities; deposit and rent disputes; illegal eviction tactics.
No. 9 (tie): Home solicitations. Misrepresentations or failure to deliver in door-to-door, telemarketing or mail solicitations; do-not-call violations.
No. 10: Health products/services. Misleading claims; unlicensed practitioners; failure to deliver.
For the full article of the Top Ten Consumer Complaints, Click Here.
Posted by GetHuman on Wed, 28 Jul 2010 1:05pm
No. 1: Autos. Car-related complaints were also the No. 1 spot in 2008. Among the frustrations: misrepresenting vehicles for sale; lemons; faulty repairs; leasing and towing disputes.
No. 2: Credit/Debt. Billing and fee disputes; mortgage-related fraud; credit repair; debt-relief services; predatory lending; illegal or abusive debt collection tactics.
No. 3: Home improvement/Construction. Shoddy work; failure to start or complete the job.
No. 4: Utilities. Service problems or billing disputes with phone, cable, satellite, Internet, electric and gas services.
No. 5: Retail sales. False advertising and other deceptive practices; defective merchandise; problems with rebates, coupons, gift cards and gift certificates; failure to deliver. No. 6: Services. Misrepresentations; shoddy work; failure to have required licenses; failure to perform.
No. 7: Internet sales. Misrepresentations or other deceptive practice; failure to deliver online purchases.
No. 8: Household goods. Misrepresentations; failure to deliver; faulty repairs in connection with furniture or appliances.
No. 9 (tie): Landlord/Tenant. Unhealthy or unsafe conditions; failure to make repairs or provide promised amenities; deposit and rent disputes; illegal eviction tactics.
No. 9 (tie): Home solicitations. Misrepresentations or failure to deliver in door-to-door, telemarketing or mail solicitations; do-not-call violations.
No. 10: Health products/services. Misleading claims; unlicensed practitioners; failure to deliver.
For the full article of the Top Ten Consumer Complaints, Click Here.
Posted by GetHuman on Wed, 28 Jul 2010 1:05pm
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