Frustrated Comcast customer posts conversation with rep

A frustrated Comcast customer today posted an entire conversation between her and customer service, starting back on September 8th, 2009. In being respectful, she has censored out responses from Comcast, but it is still possible to follow and understand what takes place.

On the bright side, the customer service rep she is chatting with seems to understand her issues, and tries to be helpful. On the downside, she still has not seen results from her original inquiry.

This conversation is a great example of live, chat-based support that more and more companies are offering. Please click on live chat above to see which companies gethuman has already started to track, and please add information for other companies that we haven't listed so far if you know.

The conversation in this case took place between a customer and Comcast, using Twitter as a conversation medium.

You can read the full transcript of the conversation at the following blog post:

http://ireallyhatecomcast.blogspot.com/2009/10/tweets.html

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Posted by GetHuman on Wed, 7 Oct 2009 2:17pm