Finally! Microsoft and Others Listen to Customers

In today's USA Today, writer Jon Swartz explains how companies such as Microsoft are starting to embrace social media outlets such as Twitter and Facebook to improve customer service. Microsoft has over 3500 followers of Windows 7 on Twitter and is looking to ramp up support in order to help customers with their ongoing questions surrounding the launch of Windows 7. While the company admits that "solving a technical issue in 140 characters is tough" it only proves that voices like those expressed here at GetHuman.com are being heard loud and clear and companies can no longer ignore them.

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Posted by GetHuman on Wed, 18 Nov 2009 4:55pm