Finally! Microsoft and Others Listen to Customers

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Home » Consumer blog » Nov 2009 » Finally! Microsoft and Others Listen to Customers
In today's USA Today, writer Jon Swartz explains how companies such as Microsoft are starting to embrace social media outlets such as Twitter and Facebook to improve customer service. Microsoft has over 3500 followers of Windows 7 on Twitter and is looking to ramp up support in order to help customers with their ongoing questions surrounding the launch of Windows 7. While the company admits that "solving a technical issue in 140 characters is tough" it only proves that voices like those expressed here at GetHuman.com are being heard loud and clear and companies can no longer ignore them.

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Posted by gethuman on Wed, 18 Nov 2009 4:55pm


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Did you know...

Some companies are on Twitter™

Some companies now try to serve their customers' needs through Twitter™. We are watching closely to try to keep you up to date on which companies do, and how you can reach them this way for faster service.



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