I recently received new credit cards from a major credit card company to replace those that were nearly expired. Of course they had the stickers on them instructing me to call an 800 number from my home phone to verify receipt.
FIRST FRUSTRATION: When I called the number, they asked me to enter the last four digits of my account number for "security purposes." Then they said, "Sorry, we'll need your entire 16 digit account number." ... waist of my time. And of course, they had me repeat it again when I got to a person. If I'm going to have to state my account number to the agent, which I understand, why do I have to enter it into the telephone?
SECOND FRUSTRATION: When I finally reached a representative, she began rattling off promotions under that pretense that she was making good use of my time... educating me while my cards were activated. Since I was held captive (couldn't hang up until she said my cards were active), I dutifully listened to a few promotions, politely saying "no thank you" after each.
Finally, after 2 or 3, I said, "I do not want to purchase or hear about any promotions. Please do not say anything else to me except, 'your cards are active.'" How rude of me. I truly felt for the representative, since she was simply reading a script and doing her job.
Once again, and twice in one phone call I might add, this company wasted my time and frustrated me to the point where I was rude to their employee... not something I like to do.
Now, they have risked losing my business and for what? ... to try to get me to pay $12.95 per month to have access to my credit report. So, instead of paying them my monthly interest, which is significantly higher than $12.95, I'll be transferring my balances to another credit card and paying them my monthly interest. Had they not wasted my time, or at least asked me if I'd like to hear about their promotions, I could have said "no" and got off the phone. It would have freed my time to allow for more shopping, spending money and accruing interest, which makes them money. Very short-sighted on their part, I'd say.
Chase Credit Cards customer service details »
Posted by gethuman on Sat, 20 Jan 2007 7:51am
