It was Chase and I don't have this issue with the other cards I have either. Haven't figured out why. Yes, I plan to cancel my account, when I get all my credit bills and decide where to transfer the balance. I think, now that I'm not so frustrated, I'll also try to find out why that happened and discuss my experience with them.
Update: since my initial post, I also activated my husband's Chase card (independent of mine) and didn't have this experience at all. Wonder what it was about my card that triggered this process.
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Posted by GetHuman on Mon, 22 Jan 2007 8:41pm