A
blogger in Pennsylvania admits that
Comcast is not the cheapest phone/internet company in her area, but thats ok with her since
Comcast had always treated her like a valued customer. The blogger recently tried their Twitter Customer Service and "explained to Comcast Twitter Guy my situation in 140 characters or less. He took my phone number, saying he'd look up my account, and then I didn't hear from him again. Until this morning, when I got a call from Comcast saying they got my tweet, they dealt with my issue and all is now fine and dandy"
I think most of us are this way. I think we are happy to shell out a few more of our hard earned dollars to get things done in a pleasurable manner, or at least rationalize why we spend money with such a company. Now more than ever companies can provide great service and great customer service. They can provide us with exactly what we paid for.
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Posted by GetHuman on Wed, 28 Oct 2009 3:38pm