Comcast: Show Up or Pay Up!

Yes, this is the second Comcast post in two days, but the company appears to understand what customers are demanding.

Comcast spokesman Michael Bybee announced a new nationwide policy in which the company vows to pay customers $20 credit if a tech fails to show up for a service call within a scheduled time. As of this posting the GetHuman community has not shared any experiences with this new policy.

Is this policy being implemented? What is the fine print? Is the the company showing up? Paying up? or neither? Let Comcast and fellow gh'ers know

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Posted by GetHuman on Thu, 15 Oct 2009 4:06pm