Comcast: Oooohhh, You Want Good Customer Service?

After coming in dead last in a 2008 JD Power survey on customer satisfaction, Comcast has decided to ramp up it's call centers in an effort to focus on improving customer service. Not only has Comcast launched a new Customer Guarantee where unsatisfied customers can get a refund if they cancel their service within the first 30 days, Comcast has recently opened a 100,000 square foot facility in New Jersey, strictly for handling customer service calls. Despite it's efforts to purchase a majority stake in NBC Universal, Comcast claims it is not strictly focused on it's bottom line and that retaining customers by providing them with the service they require is imperative. It's amazing to see that customers are in fact getting the attention of large company management teams and are finally getting closer to getting what they actually pay for. Amazing concept.

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Posted by GetHuman on Wed, 9 Dec 2009 4:32pm