Columnist fixes customer service problems for readers

We at gethuman have a new hero today. Her name is Stephanie Zimmerman, and she writes a column for the Sun Times News Group under the name of "The Fixer". Readers write in with their frustrations dealing with various companies, and, as the name implies, she attempts to fix the issue.

Today, she addresses a problem a reader writes in about an AT&T rebate. Apparently, AT&T promised a rebate of $150, and only delivered on $50 of it. Several phone calls to customer service did not avail any resolution. According to The Fixer, showing the company spokeswoman Amy Grundman the letter was enough to get the ball rolling and get the problem solved.

While this story is very inspiring, and we praise The Fixer for her good deeds, it also saddens us that companies can be so unresponsive at times. The fact that there is a need for The Fixer in this world shows that we have a long way to go before customers feel that they are being heard.

Read column from The Fixer

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Posted by GetHuman on Thu, 8 Oct 2009 2:22pm