Good news for all you readers that have had it up to hear with outsourced calls to foreign call centers. Technology firm
Carbonite is closing it's call center in India and moving the call center back to the good ol' U.S. of A. In direct response to customer complaints about not being able to communicate well with the foreign call center,
Carbonite has decided to move the call center to Maine. The data backup company also had a smaller help center located in Boston, but the customer satisfaction numbers were so much better for the Boston office than the India office, that the company decided to make the move. While the new call center will employ about 100 less employees than the India center, the move will hopefully set an example for companies that view the call center as a sunk cost and thus ship the jobs overseas. We get many complaints every day about how it's hard to understand the foreign rep on the phone, and especially during a tough economic period, readers want to know why companies insist on shipping the jobs abroad when we could use them here. Well kudos to
Carbonite for listening to it's customers and making the decision to not only move the customer service desk back to Maine, but also to add another 150 jobs to a job market that so desperately needs it. For more on the tech company's move,
click here.
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Posted by GetHuman on Fri, 27 May 2011 3:08pm