CIGNA: Ramping Up Customer Service For New Health Care Changes

Health care companies such as CIGNA have recently been focusing on their customer service, in an effort to better position themselves for 2014, when the new health-reform law goes into effect in the US. Companies such as CIGNA are opening retail stores in an effort to reach out to customers, and they are also closely monitoring customer service calls, focusing directly on negative comments from customers. Such efforts come ahead of 2014 when millions of dollars worth of potentially insured customers will be up for grabs as the US government will mandate health care coverage from private companies like CIGNA. Analyst estimates claim some 24 million Americans will need to decide on a private health care company/coverage by 2019 as customers with too much income will no longer be able to accept Medicaid, and will be fined if they do not have health care coverage.

Say what you want about whether or not the government has the right to mandate customers to buy health care coverage, but from a customer service stand point, this is a good thing. Most health care companies are very profit conscious, and realize there is a huge potential for them to expand profits in the coming years, and the only way to do that will be by providing sound health care options to customers. It will truly be one of the first times in recent years where the power will lie with the customer, and companies are, and will, have to do everything in their power to not only gain new customers, but keep existing customers from leaving to a better experience at another provider. With companies such as CIGNA focusing on customer service, readers should expect to see shorter wait times, friendlier customer service representatives, and hopefully companies that will bend over backwards to make sure you the customer have everything that you need.

For more on the changes coming to health insurer coverage under the new health-reform law, Follow the link.

CIGNA Phone Number & Customer Shortcuts, Ratings & More ›

Posted by GetHuman on Thu, 17 Jun 2010 3:31pm