Today the gethuman team has published the v1.0 version of the
gethuman standard.
This new standard was developed based on thousands of email exchanges and hundreds of phone calls with many of the millions of consumers who have visited the gethuman website.
The purpose of the gethuman standard is to put a stake in the ground for how large companies should design their customer service phone systems to support the needs of their customers.
The gethuman team is now embarking on an extensive set of testing for each of the
gethuman 500 companies to rank their customer service phone systems based on this initial standard.
Please read more about the
gethuman standard. And stay tuned, we have a lot more news coming.
Posted by GetHuman on Wed, 18 Oct 2006 8:41pm