Best Buy: The price we're willing to pay for good customer service

Best Buy customer posted his experience In he "got toBest Buy I told the Geek Squad. I even suggested that all I needed for them to do was plug my laptop in with a different cord and/or check my adapter with a multimeter... told me that they did not have an adapter for my computer...however he did agree to check it with the multimeter. He then looked around for about 5 seconds and could not find the multimeter, so he did the next logical thing, he picked up my laptop, stared into the AC adapter receiver and then told me "It is definitely going to be a problem with the computer, we are going to need to send it in for three weeks."

The Customer then brought the laptop to Radioshack despite the item being $10 more than at Best Buy. The theme here is something we've seen text for link, yet one that is consistently ignored, customers are willing to pay a little bit more if they are treated properly and leave feeling good about their experience

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Posted by GetHuman on Wed, 11 Nov 2009 9:25pm