Apple CEO Steve Jobs gets it. First it was the Mac, then it was the iPod, then the iPhone, and now, customer service? Apparently the CEO can now add "Customer Service Representative" to his now illustrious resume. In recent weeks, Jobs has taken to his iPhone and his new iPad, helping to answer consumer's customer service questions. While many of the responses come in the form of one word answers such as "Yes" and "Yep", the fact that the
Apple CEO is even taking the time to check customer service questions, let alone answer them, is something we applaud here at
GetHuman.com.
Apple usually is very tight-lipped about what it is doing, or the direction it is going with its products, so even if this is a ploy to create buzz around the new iPad, we don't care. Hopefully other companies will see the attention to detail and care exhibited by Steve Jobs and will follow suit in the ensuing months.
GetHuman.com users? Has anyone had some interesting customer service interactions with higher executives at big name companies? For more about Steve Jobs and his new customer service commitment
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Posted by GetHuman on Fri, 26 Mar 2010 1:52pm