According to the Temkin Group, Amazon.com
ranked highest out of 143 companies in terms of overall customer experience. The Temkin group looked at customer's interactions online, on the phone, and in person for all of the companies, and determined that customers had the best experience with Amazon.com
. Other companies in the top five included Kohl's, Costco, Lowe's and Sam's Club. What's interesting is that Apple, routinely ranked the highest for customer service, recieved a score of 60, compared to the 81 scored by Amazon.com
. However, Apple still ranked higher than Dell, Acer and all other computer companies. To no one's surprise, and the rankings are consistent with the complaints that we hear a lot about here at GetHuman.com, the worst offenders were cellphone carriers, followed by health care providers, and then the cable companies. Not surpisingly, Comcast ranked second to last on the entire list.
For more on the interesting study by the Temkin Group, click here
Amazon.com Phone Number & Customer Shortcuts, Ratings & More ›
Posted by GetHuman on Tue, 5 Apr 2011 2:24pm