A Frustrating Experience with Customer Service

Peter Leppik, CEO of Vocal Laboratories, passed this link on to me. I think this recording is a great example of what often happens when consumers reach out for help and are greeted by an automated system.

I don't agree with Peter's initial statement that "Most people have fairly decent experiences with customer service..." Unfortunately, I think more often than not, consumers have this experience. Check it out:

http://www.vocalabs.com/resources/blog/C1493281986/E20070122170402/

Dell Tech Support Phone Number & Customer Shortcuts, Ratings & More ›

Posted by GetHuman on Wed, 24 Jan 2007 8:41pm