AT&T: Now That's How It's Done!!!

We here at GetHuman.com realize that certain companies can easily become the perverbial whipping boys of the customer service world, and when possible, we like to give credit when credit is due. While it's easy to pick on companies like AT&T for all of the problems it has with dropped calls for iphone users, we also like to acknowledge when companies go above and beyond the call of duty. In steps this charming little story we came across today on "The Early Show."

Apparently an AT&T representative saved a customer's life last month. No joke. The AT&T customer was shoveling snow, for his mother no less, when he started experiencing chest pains. Instead of calling 911, he called AT&T to talk about his bill! While on the phone, after describing his symptoms to the agent, the man collapsed. The astute customer service representative called 911 and the man's life was saved. We wish we were making this up. We still haven't figured out if this is a great story about unbeleivable customer service, or a warning that if you are experiencing chest pains or feeling light headed, to call a doctor. No word yet if the man's call was from an iphone or if the call was dropped...sorry, we just couldn't help ourselves.

For more about this incredible story, and for a video clip of the reunion on the show, Click Here

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Posted by GetHuman on Thu, 11 Mar 2010 9:04pm