On December 7th, 2009
AT&T announced the release of a new application called "Mark the Spot," which lets iPhone users submit complaints about dropped calls, poor service coverage, and poor voice quality. The app is free and available at
Apples iTunes App Store. Once the application is installed, users have several complaint options whenever they encounter a problem with
AT&T network.
An
AT&T representative declared that the application is part of
AT&T's commitment "to make it easy for customers to share their experiences. And this app lets customers report issues. It logs the time and location and automatically forwards the information to our network planning team." If nothing else the app allows for another avenue of discussion for both
AT&T and it's customers. Let the
Gethuman community know if the app works and what
AT&T is doing about problem areas.
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Posted by GetHuman on Wed, 9 Dec 2009 8:00pm