AT&T: An App for Customer Service?

HomeConsumer blogDec 2009AT&T: An App for Customer Service?
On December 7th, 2009 AT&T announced the release of a new application called "Mark the Spot," which lets iPhone users submit complaints about dropped calls, poor service coverage, and poor voice quality. The app is free and available at Apples iTunes App Store. Once the application is installed, users have several complaint options whenever they encounter a problem with AT&T network.

An AT&T representative declared that the application is part of AT&T's commitment "to make it easy for customers to share their experiences. And this app lets customers report issues. It logs the time and location and automatically forwards the information to our network planning team." If nothing else the app allows for another avenue of discussion for both AT&T and it's customers. Let the Gethuman community know if the app works and what AT&T is doing about problem areas.

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Posted by GetHuman on Wed, 9 Dec 2009 8:00pm

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