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Perhaps responding to the outrage of customers through forums such as the one here at GetHuman.com, Microsoft has launched a new online support service with the launch of Windows 7. Windows 7 will now include online forums, "Fix its", as well as automated diagnostics that will allow customers to by...
Microsoft Product Support customer service details »
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Posted by gethuman on Fri, 30 Oct 2009 3:11pm
A blogger recently posted a slick way to get Sprint to fix your problems with Hero. Apparently there are several shortcuts that can be made in order to get a customer service rep to not only acknowledge your issue, but also to possibly pay you for the inconvenience! Shortcuts include: calling Spri...
Sprint customer service details »
Read more about Getting Sprint to fix your Hero problems »
Posted by gethuman on Wed, 28 Oct 2009 9:32pm
A blogger in Pennsylvania admits that Comcast is not the cheapest phone/internet company in her area, but thats ok with her since Comcast had always treated her like a valued customer. The blogger recently tried their Twitter Customer Service and "explained to Comcast Twitter Guy my situation in 14...
Comcast customer service details »
Read more about Comcast: You Get What You Pay For »
Posted by gethuman on Wed, 28 Oct 2009 3:38pm
As I'm sure you have noticed Gethuman has been blogging a lot about companies using Twitter to address issues of customer service. Yet We've provided no concrete evidence that Twitter is making customers happy.
Jackie Huba's experience
with AT&T proves just how well social media can function ...
AT&T customer service details »
Read more about Social Media: AT&T's Killer App for Customer Service »
Posted by gethuman on Mon, 26 Oct 2009 4:10pm
Wal-Mart Tech Support has arrived. The service will provide customer help for electronics and other high tech devices for trouble shooting and in-home setup.
The plan is to roll out the new service first in a few different regions of the country, but then to cover all U.S.-based WalMart stores b...
WalMart customer service details »
Read more about WalMart Tech Support for Consumer Electronics »
Posted by gethuman on Sat, 24 Oct 2009 2:40pm
Many companies are starting to use Twitter™ to address customer needs. At gethuman.com, we have published a list of the ones we know about:
http://gethuman.com/twitter
If you know of other companies that are doing similar, please let us know.
Read more about Companies Using Twitter For Customer Service »
Posted by gethuman on Wed, 21 Oct 2009 5:11pm
Time Warner Cable announced a new customer service number in an attempt to respond to customer concerns and complaints. 212-364-8300 is reported to go directly to the customer service agents in the Office of the Time Warner Cable President. Our Time Warner Cable has been updated and still houses oth...
Time Warner Cable customer service details »
Read more about Time Warner Cable Announces New Customer Service Number »
Posted by gethuman on Mon, 19 Oct 2009 8:40pm
Online auction giant eBay has recently taken measures to respond to customer needs. In addition to improving their search capabilities, they've hired a larger team to handle user feedback, and - even more impressive - they've started to react to user feedback more rapidly.
To improve search capa...
eBay customer service details »
Read more about eBay Retools, Puts Customer Atop Priorities »
Posted by gethuman on Mon, 19 Oct 2009 7:43am
You may or may not have heard about the recent failure of T-Mobile. If you have not here's the summary. About a week ago T-Mobile sidekicks had a "data outage", a system error that made information unavailable to all sidekicks. Not just some, but all. This meant no phone numbers,photos, appointment...
T-Mobile customer service details »
Read more about T-Mobile Clean Up Your Mess »
Posted by gethuman on Sat, 17 Oct 2009 3:31pm
A day ago we posted an article about using various forms of Social Media to address Customer Service issues. Companies certainly look at social media as a means to tell compelling stories that we in turn share with our friends and colleagues. But social media is not a one-way street and customers ca...
Read more about Hitting Them On All Fronts - Customer Support on Facebook, Twitter, YouTube, More »
Posted by gethuman on Thu, 15 Oct 2009 6:31pm
Yes, this is the second Comcast post in two days, but the company appears to understand what customers are demanding.
Comcast spokesman Michael Bybee announced a new nationwide policy in which the company vows to pay customers $20 credit if a tech fails to show up for a service call within a sche...
Comcast customer service details »
Read more about Comcast: Show Up or Pay Up! »
Posted by gethuman on Thu, 15 Oct 2009 4:06pm
As a population we've come to expect things to be mobile, social, and in real-time. Many companies seem satisfied with providing Customer Service in one of these areas. But why not all three at the same time? Comcast appears to be doing exactly that with Director of Customer Service Frank Eliason. J...
Comcast customer service details »
Read more about Comcast Gets It: A Customer Service Manifesto for Companies and Customers »
Posted by gethuman on Wed, 14 Oct 2009 6:32pm
While some larger airlines are struggling to find profit in a difficult economy and have been making various cuts, smaller airlines have taken to the phones. Er - the virtual phones, that is. According to the Associated Press, JetBlue Airways have hired a team of 10, and Southwest Airlines a team ...
JetBlue Airways customer service details »
Read more about JetBlue, Southwest, Others Talk to Customers via Twitter, Facebook »
Posted by gethuman on Tue, 13 Oct 2009 11:51pm
A number of past Bank of America users are stating that the Bank was less than honest with their customers and have began using the Internet to voice their mistreatment.
A former BoA Bank Manager Ben Frasier claims he borrowed $30K from Bank of America in 2008 with a guaranteed 5.1% interest rat...
Bank of America (nationwide) customer service details »
Read more about Bailing Out Bank of America? »
Posted by gethuman on Mon, 12 Oct 2009 5:37pm
The gethuman community and the Internet at large have been expressing extreme dissatisfaction with social networking giant Facebook in recent days. The complaint: no access to Facebook accounts, and no further information from the company.
For a long time now, we've had very little to list in th...
Facebook customer service details »
Read more about Facebook users angry over account shutdown problems »
Posted by gethuman on Sat, 10 Oct 2009 2:56pm
A Monroeville couple decided in December to buy into Verizon's FiOS fiber optic communications package. Along with Internet access, phone service, and television service, the couple decided to add DVR to the package as well. After realizing they weren't using it, they tried to cancel with Verizon ...
Verizon customer service details »
Read more about Cancelling FiOS DVR Service Difficult for Verizon Customer »
Posted by gethuman on Fri, 9 Oct 2009 3:11am
We at gethuman have a new hero today. Her name is Stephanie Zimmerman, and she writes a column for the Sun Times News Group under the name of "The Fixer". Readers write in with their frustrations dealing with various companies, and, as the name implies, she attempts to fix the issue.
Today, she...
AT&T customer service details »
Read more about Columnist fixes customer service problems for readers »
Posted by gethuman on Thu, 8 Oct 2009 2:22pm
A frustrated Comcast customer today posted an entire conversation between her and customer service, starting back on September 8th, 2009. In being respectful, she has censored out responses from Comcast, but it is still possible to follow and understand what takes place. On the bright side, the cus...
Comcast customer service details »
Read more about Frustrated Comcast customer posts conversation with rep »
Posted by gethuman on Wed, 7 Oct 2009 2:17pm
According to Bank of America, the bank will lower overdraft fees for its customers, starting October 19, 2009. While the fee itself will remain at $35 per overdraft, there will be no charge if the overdraft is by less than $10. Previously, this limit was set to $5. The bank will also stop chargin...
Bank of America customer service details »
Read more about Bank of America changes overdraft fees for the benefit of customers »
Posted by gethuman on Wed, 7 Oct 2009 2:06am
DirecTV customers have had a lot of complaints lately, mostly around the company's cancellation policies. Specifically, many of the complaints have been about hidden fees that were not clear before canceling the service.Other customers have complained that DirecTV extended their contract for anothe...
DirecTV customer service details »
Read more about DirecTV Subscribers Complain About Hidden Fees »
Posted by gethuman on Tue, 6 Oct 2009 6:44pm
After slightly more than 2 years, the gethuman.com customer service blog is back. Expect us to focus on interesting stories breaking around our top 100 companies, related to how they treat customers on a day to day basis. You'll also notice some other changes around the site. We've upgraded some o...
Read more about The gethuman Customer Service Blog is Back »
Posted by gethuman on Tue, 6 Oct 2009 12:43am
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