Llance Kezner has done a superb job of mapping the agent-guided IVR (Interactive Voice Response) technology to the gethuman core principles. Agent-guided technology is where the caller interacts with self-service in a conventional fashion and the progress is monitored and guided by a human agent. C...
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Posted by gethuman on Fri, 27 Apr 2007 9:51am
REPLY: A live person at a fair price would be great, IF it existed. However, given that it doesn't exist, GOOG411 is a reasonable alternative, hitting on three items that are huge for most consumers: It's cheap, convenient and safe. It quickly finds the phone number that you're looking for and c...
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Posted by gethuman on Fri, 13 Apr 2007 9:51am
The American Teleservices Association (ATA) is holding a conference in Washington DC on legislation that would impact the teleservices industry. They plan to introduce a set of self-regulatory standards at the conference. The ATA has identified five (5) pending bills seeking to impose regulations...
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Posted by gethuman on Mon, 2 Apr 2007 9:51am
