Peter Leppik, CEO of Vocal Laboratories, passed this link on to me. I think this recording is a great example of what often happens when consumers reach out for help and are greeted by an automated system.I don't agree with Peter's initial statement that "Most people have fairly decent experiences w...
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Posted by gethuman on Wed, 24 Jan 2007 8:41pm
It was Chase and I don't have this issue with the other cards I have either. Haven't figured out why. Yes, I plan to cancel my account, when I get all my credit bills and decide where to transfer the balance. I think, now that I'm not so frustrated, I'll also try to find out why that happened and di...
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Posted by gethuman on Mon, 22 Jan 2007 8:41pm
Monday, January 22, 2007 - Who was the credit card company that did this? I've renewed my credit cards many times in the past and never had an experience such as this. It has invariably been a quick-&-easy experience. We should really let these folks know that this sort of behavior will not be ...
Chase Credit Cards customer service details »
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Posted by gethuman on Mon, 22 Jan 2007 7:41am
I recently received new credit cards from a major credit card company to replace those that were nearly expired. Of course they had the stickers on them instructing me to call an 800 number from my home phone to verify receipt.FIRST FRUSTRATION: When I called the number, they asked me to enter the ...
Chase Credit Cards customer service details »
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Posted by gethuman on Sat, 20 Jan 2007 7:51am
The gethuman movement has scored the enterprises that are in the gethuman 500 database against the gethuman standard, which specifies how customer service phone systems should work. Each of the 10 standards was worth 10 points and a school scoring scheme was used (A = 90+, B = 80 to 90, C =70 to 80,...
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Posted by gethuman on Mon, 8 Jan 2007 7:51am
