The GetHuman customer service blog, December 2006

Why it's so Difficult to Talk to a Person at a Company

Posted by gethuman on Tue, 12 Dec 2006 8:41pm

Seattle Times recently published an article ("Talk to a human? Most firms flunk test") about the gethuman grading. They also included some interesting comments from companies on the list. We thought you might want to check it out.See the latest gethuman 500 to see how each company was graded based o... Read full story »

Companies Should Treat Customer Feedback as a Benefit, not a Cost

Posted by gethuman on Sun, 3 Dec 2006 8:41pm

"Declare the past, diagnose the present, foretell the future; practice these acts. As to diseases, make a habit of two things -- to help, or at least to do no harm".-HippocratesSpeechTek 2006Much of the tone of SpeechTek 2006 (the biggest speech industry conference of the year) was set by its openin... Read full story »