We recently asked consumers to tell us which features are important when calling any company for customer service. Over 4500 people participated in our survey and the results helped us to design standards for how phone systems should work. We will soon post these standards on our site and we will do monthly scoring for how each of the gethuman 500 rates based on these standards.

Thank you so much for your help. posted by Lorna Rankin at 9:33 PM