Today the gethuman team has published the v1.0 version of the gethuman standard.This new standard was developed based on thousands of email exchanges and hundreds of phone calls with many of the millions of consumers who have visited the gethuman website.The purpose of the gethuman standard is to pu...
Read more about Better Treatment for Customers: The gethuman Customer Service Standard »
Posted by gethuman on Wed, 18 Oct 2006 8:41pm
We recently asked consumers to tell us which features are important when calling any company for customer service. Over 4500 people participated in our survey and the results helped us to design standards for how phone systems should work. We will soon post these standards on our site and we will do...
Read more about What Companies Can Do to Provide Better Customer Service »
Posted by gethuman on Thu, 5 Oct 2006 8:41pm
Hi all. Someone recently brought this article to my attention. Turboing refers to the actions of a customer who goes around the normal technical support process by contacting a senior person in the chain of command.The article, describes the Art of Turboing: why you should do it, what it will do for...
Read more about The Art of Escalating Tech Support Issues to a Manager »
Posted by gethuman on Mon, 2 Oct 2006 8:41pm
