The GetHuman customer service blog, September 2006

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Customer service for deaf people

Posted by gethuman on Wed, 20 Sep 2006 9:41pm

Below is a great article written by Ben Wragg, one of our users in the UK. I think you'll find it very interesting and hope that those of you who design or implement IVRs will take note:"We too suffer in Britain from wretched Customer Service phone systems. It is bad enough when you have good hearin... Read full story »

The 500 Top Companies in Customer Service

Posted by gethuman on Fri, 15 Sep 2006 9:41pm

Introducing the GetHuman 500. Today we have unveiled the GetHuman 500, which is a list of shortcuts for the 500 most requested companies in the US.We have decided to fix the gethuman database at these 500 companies so that we can now start to work on automated and manual systems to maintain the high... Read full story »

Relief for Frustration with Automated Phone Systems

Posted by gethuman on Tue, 5 Sep 2006 8:41pm

Every so often, we find someone who not only has a great take on the issue of frustrating phone systems, but also finds a poingnent and entertaining way to reflect it. Jeff Hoyt is one of those people. He produces a podcast called "Hoytus Interruptus." The show uses a technique he calls "lyrical sto... Read full story »

older articles

Reviews of companies from other GetHuman users

companywhat they sayhold time 
Verizon Wireless "I spent ~5 minutes trying to naviga..." 2 mins -b..., 1 hr ago more »
Citizens Bank "Got through pretty quickly; operato..." 5 mins -m..., 7 hrs ago more »
Consumers Energy Compa... "getting billed two times a month an..." 15 mins -v..., 9 hrs ago more »
TJ Maxx "I had a great experience at the sto..." less than 1 min -l..., 9 hrs ago more »
Sky (UK) "The guy answered 'can I help you' I..." 1 min -J..., 11 hrs ago more »

Did you know...

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No need to call information, the app opens right to company search, and within a few taps, you're ready to call with the shortcut you need.



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