Posted by gethuman on Wed, 20 Sep 2006 9:41pm
Below is a great article written by Ben Wragg, one of our users in the UK. I think you'll find it very interesting and hope that those of you who design or implement IVRs will take note:"We too suffer in Britain from wretched Customer Service phone systems. It is bad enough when you have good hearin...
Read full story »
Posted by gethuman on Fri, 15 Sep 2006 9:41pm
Introducing the GetHuman 500. Today we have unveiled the GetHuman 500, which is a list of shortcuts for the 500 most requested companies in the US.We have decided to fix the gethuman database at these 500 companies so that we can now start to work on automated and manual systems to maintain the high...
Read full story »
Posted by gethuman on Tue, 5 Sep 2006 8:41pm
Every so often, we find someone who not only has a great take on the issue of frustrating phone systems, but also finds a poingnent and entertaining way to reflect it. Jeff Hoyt is one of those people. He produces a podcast called "Hoytus Interruptus." The show uses a technique he calls "lyrical sto...
Read full story »
