Posted by gethuman on Sat, 19 Aug 2006 3:41pm
It may seem obvious to us consumers, but the corporate world isn't catching on. I recently had a conversation with Walt Tetschner, ASR News.com, about a very basic concept: First of all, if there is a person available, consumers should be connected right away. Secondly, if an automated system is nec...
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Posted by gethuman on Mon, 14 Aug 2006 3:41pm
Hi all. Sometimes our users contact us looking to go beyond the customer service team and reach to executives or customer relations personnel at a particular company. Here's a site that's helping the movement by providing this (and other) info for customer service issues in the travel industry: http...
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Posted by gethuman on Wed, 2 Aug 2006 5:41pm
Hi all. I recently received an email from one of our users who made an excellent analogy.This user pointed out that in order to understand and evaluate a company's customer service, consumers must have the opportunity to experience, what else, customer service. If consumers are only given the opport...
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