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When IVRs respond to background noise

Posted by gethuman on Mon, 19 Jun 2006 3:41pm

A user wrote me with this story:"I called [Bank of America's] toll free number for information about one of my accounts and was doing fine with the voice responses. I have two Siberian Huskies and one of them howled at just the wrong (right) time. The voice response came back and said 'Did you say l... Read full story »

Bank of America phone number & support, reviews & tips »

Why no phone number listed

Posted by gethuman on Sat, 3 Jun 2006 3:41pm

Short answer: Because we don't have one.This is a question that I've been asked in several forums and I thought I'd share the reason here to help clarify. First of all please consider that we aren't a company and don't have any "customers" exactly. However, we try very hard to treat our users the ... Read full story »

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