A lot of the code and process behind the gethuman site is complicated by the ability for anyone to request or provide info on or rate any company. But in fact, most of the companies added by users are not those of interest to the mass-market. If we were to publish these suggested smaller or regional...
Read more about Who are the top 500 consumer companies? »
Posted by gethuman on Mon, 27 Mar 2006 4:43am
Automatic Speech Recognition News recently posted an article about evaluating a company's IVR system, in this case for the Bank of America. It looks like the ASRN guys are coming up with a new test framework for IVRs to evaluate them on modern usability standards. Hooray!
Read more about IVR Testing Services »
Posted by gethuman on Sat, 25 Mar 2006 6:41am
I've reorganized the gethuman.com website based on the latest hundreds of emails from the Today Show segment with Katie Couric.See the new gethuman site map for easy links to all articles on the gethuman website. (I bet there is some stuff there you have not seen before, since the old navigation was...
Read more about Improved organization of gethuman customer service database »
Posted by gethuman on Wed, 15 Mar 2006 6:41am
The Today Show on NBC will be featuring the gethuman website and consumer movement on Tuesday, March 14th.
Read more about The Today Show on NBC features gethuman »
Posted by gethuman on Sat, 11 Mar 2006 5:41am
