The GetHuman customer service blog, February 2006

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Home » Consumer blog » Feb 2006

A standard layout for phone trees

Posted by gethuman on Mon, 13 Feb 2006 12:00am

gethuman jingle? No, I'm not really going to punish you by making you listen to a gethuman jingle (although I do hope you enjoy the video). But as I was talking with Bill Taylor today, I remembered an IVR idea I had many years ago. ..As a "Type-A Techie", I like things which are concise. I despise v... Read full story »

How to read the gethuman customer service blog

Posted by gethuman on Wed, 8 Feb 2006 12:00am

I've gotten a lot of questions about reading the gethuman blog. If you want to see when new articles are posted to this site, rather than making you come visit gethuman.com every now and then to see if there is something new here, you can simply add the "gethuman blog feed" (technical term :-) to yo... Read full story »

A response to a Dell telesales rep

Posted by gethuman on Tue, 7 Feb 2006 12:43pm

A reader sent me this email: I applaud you guys for this website, I use one it often, but I have a suggestion about of your general tips. Specifically the one that reads 'connect to sales and have them transfer you'While this generally works in my company, it can in many cases, cost the person answ... Read full story »

Dell Sales phone number & support, reviews & tips »

Disconnect between company and consumer

Posted by gethuman on Tue, 7 Feb 2006 12:00am

Last night I had dinner with Brad Gerstner in Boston. We were talking about the idiocy of companies who think that preventing their customers from talking to their employees is a good thing. Brad pointed out the following disconnect:Big company marketing departments will often spend 25 bucks or more... Read full story »

Welcome to the gethuman consumer advocacy blog

Posted by gethuman on Sat, 4 Feb 2006 4:43am

We are a consumer advocacy site focused on improving the face of customer service. This movement is powered by over one million consumers who are angry about bad service.We demand high quality, prompt, human customer support, by friendly, qualified people who we can understand, and who can handle ou... Read full story »

older articles

Reviews of companies from other GetHuman users

companywhat they sayhold time 
AT&T "AT&T says we were slammed -- anothe..." 45 mins -anon, 4 hrs ago more »
Tracfone "Worthless customer support. Account..." 999 mins -e..., 5 hrs ago more »
Continental Airlines "Average "I can't help you" attitude..." 6 mins -h..., 16 hrs ago more »
DirecTV "Saying "tech support" 2x worked. Pe..." 2 mins -anon, 20 hrs ago more »
UPS "EXTREMELY DISRESPECTFUL EXTREMELY U..." 45 mins -anon, 21 hrs ago more »

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Some companies are on Twitter™

Some companies now try to serve their customers' needs through Twitter™. We are watching closely to try to keep you up to date on which companies do, and how you can reach them this way for faster service.



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