gethuman jingle? No, I'm not really going to punish you by making you listen to a gethuman jingle (although I do hope you enjoy the video). But as I was talking with Bill Taylor today, I remembered an IVR idea I had many years ago. ..As a "Type-A Techie", I like things which are concise. I despise v...
Read more about A standard layout for phone trees »
Posted by gethuman on Mon, 13 Feb 2006 12:00am
I've gotten a lot of questions about reading the gethuman blog. If you want to see when new articles are posted to this site, rather than making you come visit gethuman.com every now and then to see if there is something new here, you can simply add the "gethuman blog feed" (technical term :-) to yo...
Read more about How to read the gethuman customer service blog »
Posted by gethuman on Wed, 8 Feb 2006 12:00am
A reader sent me this email: I applaud you guys for this website, I use one it often, but I have a suggestion about of your general tips. Specifically the one that reads 'connect to sales and have them transfer you'While this generally works in my company, it can in many cases, cost the person answ...
Dell Sales customer service details »
Read more about A response to a Dell telesales rep »
Posted by gethuman on Tue, 7 Feb 2006 12:43pm
Last night I had dinner with Brad Gerstner in Boston. We were talking about the idiocy of companies who think that preventing their customers from talking to their employees is a good thing. Brad pointed out the following disconnect:Big company marketing departments will often spend 25 bucks or more...
Read more about Disconnect between company and consumer »
Posted by gethuman on Tue, 7 Feb 2006 12:00am
We are a consumer advocacy site focused on improving the face of customer service. This movement is powered by over one million consumers who are angry about bad service.We demand high quality, prompt, human customer support, by friendly, qualified people who we can understand, and who can handle ou...
Read more about Welcome to the gethuman consumer advocacy blog »
Posted by gethuman on Sat, 4 Feb 2006 4:43am
