Wellpoint Next Rx Tip from Max Carr

 by Max Carr - 2 years ago

“NextRx should be prohibited from handling such a crucial area relating to the well being of people. The filling of ones medications is far to important to have incomptence and mismanagement occur on a regular basis. I too have had my health threatened by this comnpany. They have sent me meds that I didn't order while not sending the ones that I did order. Their website seeks credit card payment without showing you the prescriptions and the costs that your paying for. This has led me to call in refills but once again disaster awaited. The associate/rep assured me that the payment for the scripts that we discussed and the resulting amounts would be the only charges going on my credit card. I had his name and title along with his repeated assurances. A couple of days later my credit card was billed not once but twice for two different charges. Both well over a hundred dollars and one being completely incorrect. Needless to say it took a couple of weeks to correct their error and because that was my low limit card it intially cost me additional fees and a lot of lst time making a dozen or so phone calls. Now my lastest fiasco with NextRx is my recent order where I sent 1 new script and ordered 3 refills along with a check for the payment. Well they took my payment and somehow lost track of or can't access my new script. Over a week later my order hasn't been filled. I''m told by supervisor Vida S. that she can't contact the pharmacist and that even though they've had my payment my order was cancelled and that I would have too wait until after the weekend to call back to resolve these issues. I just want my needed medication. NextRx needs to find another line of work. Unrelated to people!”