Verizon Wireless Customer Review - Lynne

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Review by Lynne

by Lynne - 1 year ago

“I could not get a live person at 800-922-0204. 888-233-4813 rang a couple times and a live, extremely polite person (native English speaker) took care of my problem- the call was less than 3 minutes. I had ported my number to Straight Talk in Jan 2010, yet kept receiving email bill notices. Since no longer a customer, couldn't log in online, and the email link lead only to the first number I tried above. Turns out I had an outstanding balance of $0.24 even though I was on auto bill pay, and was told my acct was paid in full when closed. The 24 cents was credited to my account by the verizon rep, and my email address removed from their mailing list. Woo Hoo!!!!!”

Overall Quality
Communication
Waited

< 1 min

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