http://gethuman.com/Verizon/news_1305/rss http://gethuman.com/Verizon/news_1305/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.com/Verizon/customer-review_2223.html Mon, 30 Nov 2009 18:36:59 +0000 http://gethuman.com/blog/Verizon__This_Article_Can_Help_You__75.html Thu, 12 Nov 2009 16:43:42 +0000 Verizon customer reported cell phone companies can be extremely flexible with upgrade dates if you're the right kind of customer. But what if your just an average customer? What if you don't have three different lines that you've billed for in the last six years? Other Verizon customers were having difficulty duplicating the same results often being told "Upgrade dates can not be moved," or "long time customers are sometimes able to upgrade sates.

Then they started telling customer service that they "frequently" use and contribute to websites like Gethuman and the tone changed. If you are looking to upgrade your phone with Verizon (though we've heard this also works with T-mobile as well as other cell phone companies). Mention your advocacy on devices like Twitter and Facebook, your frequent Gethuman contributions. It might just help you.]]> http://gethuman.com/blog/Cancelling_FiOS_DVR_Service_Difficult_for_Verizon_Customer_53.html Fri, 09 Oct 2009 03:11:44 +0000 Verizon's FiOS fiber optic communications package. Along with Internet access, phone service, and television service, the couple decided to add DVR to the package as well. After realizing they weren't using it, they tried to cancel with Verizon - and that's where the fun began.

After returning the device to a Verizon outlet, the couple later received an email indicating that their Internet access speed was increased - an increase they hadn't asked for. When they tried to call customer service, they were told to return to the store to resolve the issue. After several phone calls and attempts to cancel this erroneous order, they still received a bill for a higher amount the next month, even though they had canceled the $5/month DVR package.

When the problem was brought to the attention of a Verizon spokesperson, the problem was quickly resolved, and the rep also promised to investigate the holes in the process. But gethuman still finds this frustrating.

There is still no recourse for all of the time that the couple spent resolving this unnecessary issue. And it seems all to easy for large companies with large customer service teams to pass blame from person to person, not actually making progress on your issue. Hopefully, Verizon will learn to empower its employees and customer service reps enough to allow them to solve problems like this one faster and in a more straightforward manner.

Read a more detailed account at the Pittsburg Post Gazette ]]> http://gethuman.com/blog/Companies_Should_Publish_Their_Customer_Service_Phone_Trees_Like_Verizon_47.html Mon, 14 May 2007 09:51:28 +0000 "Easy 0" service.

Easy 0 is now available to Verizon customers in New York, New Jersey, Massachusetts, Maine, Vermont, New Hampshire, Virginia, West Virginia, Maryland, Delaware, Pennsylvania and Washington, D.C.


I think it would be helpful and easy for all companies to publish their phone menus. It wouldn't eliminate the issues, but would certainly help.]]> http://gethuman.com/blog/Verizon_Customer_Service_Lies_to_Customer_to_Get_Him_Off_the_Phone_36.html Wed, 21 Feb 2007 07:51:28 +0000
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