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<title>United Airlines reviews, customer service news, stories, tips, and ratings</title>
<link href="http://gethuman.com/United_Airlines/news_817/atom" ></link>
<id>urn:uuid:2a44e117-7b46-e4d1-133f-d4b4617cbf2b</id>
<description type="html" ><![CDATA[What customers are saying about United Airlines customer service when calling a customer support phone number, emailing, chatting, or looking online for help]]></description>
<image><title>United Airlines reviews, customer service news, stories, tips, and ratings</title>
<link>http://gethuman.com/United_Airlines/news_817/atom</link>
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<entry>
<title>United Airlines review by Jenesis76</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/United-Airlines/28949/" ></link>
<id>urn:uuid:19651d2d-4989-6b1e-9034-1362ad05493b</id>
<updated>2012-05-23T02:55:24+00:00</updated>
<summary type="html" ><![CDATA[United Airlines rating from customer: 4.0 out of 5: Good.  Comments from customer: You can't press 1 for travel within the US/Mexico. You must SAY yes or no.]]></summary>
</entry>
<entry>
<title>United Airlines review by tobyo</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/United-Airlines/28945/" ></link>
<id>urn:uuid:271eb707-4507-49a8-66ea-0d5f231dbc56</id>
<updated>2012-05-23T02:02:39+00:00</updated>
<summary type="html" ><![CDATA[United Airlines rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Speak English!! Shame on you United Airlines!!]]></summary>
</entry>
<entry>
<title>United Airlines review by tobyo</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/United-Airlines/28944/" ></link>
<id>urn:uuid:29a15fe7-f623-7433-ff5e-ed879f0fede0</id>
<updated>2012-05-23T01:59:33+00:00</updated>
<summary type="html" ><![CDATA[United Airlines rating from customer: 2.0 out of 5: Poor.  Comments from customer: This site was unbelievably NOT user friendly. As far as United Airlines goes, my business and that of my associates will be going to Delta Airlines from now on as they are pleasant,helpful and they speak English!! SHAME ON YOU UNITED!!]]></summary>
</entry>
<entry>
<title>United Airlines review by pompi</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/United-Airlines/28915/" ></link>
<id>urn:uuid:8641055e-8c47-d0e5-30d6-a0ab1601289f</id>
<updated>2012-05-22T17:29:08+00:00</updated>
<summary type="html" ><![CDATA[United Airlines rating from customer: 2.0 out of 5: Poor.  Comments from customer: wait way to long for a live person.and service was bad.very rude]]></summary>
</entry>
<entry>
<title>United Airlines review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/United-Airlines/28897/" ></link>
<id>urn:uuid:03190fcd-8623-fa76-343e-9747ebd69a1a</id>
<updated>2012-05-22T13:17:12+00:00</updated>
<summary type="html" ><![CDATA[United Airlines rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Quick and easy]]></summary>
</entry>
<entry>
<title>United Airlines review by joy</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/United-Airlines/28885/" ></link>
<id>urn:uuid:79e89a66-9082-ba36-3fd3-4bb047c84d4e</id>
<updated>2012-05-22T04:33:53+00:00</updated>
<summary type="html" ><![CDATA[United Airlines rating from customer: 4.0 out of 5: Good.  Comments from customer: Please send me a confirmation email about my changing reservation. ]]></summary>
</entry>
<entry>
<title>United Airlines review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/United-Airlines/28807/" ></link>
<id>urn:uuid:f4a1f4cd-9624-1988-da66-acb8c865d109</id>
<updated>2012-05-20T21:56:49+00:00</updated>
<summary type="html" ><![CDATA[United Airlines rating from customer: 5.0 out of 5: Excellent.  Comments from customer: super simple and super fast connection to a live person.]]></summary>
</entry>
<entry>
<title>United Airlines review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/United-Airlines/28779/" ></link>
<id>urn:uuid:66f80499-81b1-0daf-ea72-7279221c1302</id>
<updated>2012-05-19T19:14:14+00:00</updated>
<summary type="html" ><![CDATA[United Airlines rating from customer: 5.0 out of 5: Excellent.  Comments from customer: no wait time. direct to an agent :)]]></summary>
</entry>
<entry>
<title>United Airlines review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/United-Airlines/28676/" ></link>
<id>urn:uuid:a0964cc0-49e4-8a21-3f0f-fa4ce6fb0116</id>
<updated>2012-05-17T13:59:22+00:00</updated>
<summary type="html" ><![CDATA[United Airlines rating from customer: 1.0 out of 5: Horrible.  Comments from customer: many attempts, all calls are dropped]]></summary>
</entry>
<entry>
<title>United Airlines review by glenn</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/United-Airlines/28666/" ></link>
<id>urn:uuid:2b6b73dc-5cf4-322d-792b-0f5c04adc9d6</id>
<updated>2012-05-17T02:35:19+00:00</updated>
<summary type="html" ><![CDATA[United Airlines rating from customer: 1.0 out of 5: Horrible.  Comments from customer: worst customer service ever, i will NEVER fly united airlines again NEVER EVER AGAIN SUCKY FOREIGN ACCENT AGENT NO HELP AT ALL GOING DELTA NEXT TIME]]></summary>
</entry>
<entry>
<title>United Airlines review by anonymous</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/United-Airlines/28579/" ></link>
<id>urn:uuid:e044cf87-44be-a0b8-483f-57777f381e11</id>
<updated>2012-05-15T21:42:05+00:00</updated>
<summary type="html" ><![CDATA[United Airlines rating from customer: 1.0 out of 5: Horrible.  Comments from customer: awful airline]]></summary>
</entry>
<entry>
<title>United Airlines review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/United-Airlines/28461/" ></link>
<id>urn:uuid:6fb7a781-c60d-8e55-8fa3-c351ec16a1a5</id>
<updated>2012-05-14T12:58:02+00:00</updated>
<summary type="html" ><![CDATA[United Airlines rating from customer: 5.0 out of 5: Excellent.  Comments from customer: good
]]></summary>
</entry>
<entry>
<title>United Airlines review by shiamel</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/United-Airlines/28460/" ></link>
<id>urn:uuid:942092b7-cb44-c71d-3330-53b50ebe98a0</id>
<updated>2012-05-14T12:50:00+00:00</updated>
<summary type="html" ><![CDATA[United Airlines rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Great service. Very little problem understanding the operator]]></summary>
</entry>
<entry>
<title>United Airlines review by anonymous</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/United-Airlines/28364/" ></link>
<id>urn:uuid:2f3bd435-8b18-cd0c-b0c1-42442c52e901</id>
<updated>2012-05-10T19:35:40+00:00</updated>
<summary type="html" ><![CDATA[United Airlines rating from customer: 5.0 out of 5: Excellent.  Comments from customer: The representative was helpful and solved my problem. He spoke quite good english but was not a native.  Very easy to get through using the suggested system with pressing 0]]></summary>
</entry>
<entry>
<title>United Airlines review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/United-Airlines/28344/" ></link>
<id>urn:uuid:77f21800-eed6-d769-1016-26deeb3365a0</id>
<updated>2012-05-10T16:35:49+00:00</updated>
<summary type="html" ><![CDATA[United Airlines rating from customer: 1.0 out of 5: Horrible.  Comments from customer: cannot understand your agents and they do not understand a simple request like. I WOULD LIKE TO SPEAK TO A SUPERVISOR.  and ASK  ALEX at customer refunds is also as dense!!!!!  I mailed a frequest on 4-25-12 to Houston, with no response then faxed re]]></summary>
</entry>
<entry>
<title>United Airlines: Who's Excited For More Fees???!!!!</title>
<link href="http://gethuman.com/blog/United_Airlines__Who_s_Excited_For_More_Fees________139.html" ></link>
<id>urn:uuid:2a2c555f-e877-f8dd-5cac-e5c26aae6e11</id>
<updated>2010-05-04T14:22:38+00:00</updated>
<summary type="html" ><![CDATA[Another day, another mega-merger with more promises of better customer service from the created synergies.  This week's deal comes from the razor-thin margin airline industry, where <a href="/United_Airlines-customer-service_817.html">United Airlines</a> has agreed to purchase <a href="http://gethuman.com/login/biz.html?id=212">Continental Airlines</a> for the bargain basement price of $3 billion, thus creating the world's largest airline.  Once again the upper management of both companies (along with the now heavily paid investment bankers) are touting the benefits that will be passed on to consumers in the forms of lower fares, better customer service and an overall better customer experience.  Riiiiight.  
<br /><br />
In an industry where companies are continually struggling to deal with escalating oil and gas prices, and where demand from consumers has forced airlines to charge for once complimentary services such as food, extra leg room and headsets, how is this merger going to allow them to decrease prices?  As stated in a <a href="http://gethuman.com/blog/Qwest__CenturyTel_Acquisition_Promises_Better_Customer_Service__Lower_Fees____riiiight_136.html">previous post</a> , less competition allows companies to charge higher prices, not lower.  It doesn't take a P.H.D. in economics to recognize that.  Tell me you are merging to gain additional routes that were not currently offered, tell me you are merging because it's cheaper to buy used planes from an existing carrier than it is to buy new planes, but please don't tell me that you are somehow going to change basic economics and will miraculously begin to offer lower fares in an industry where margins are already micro-thin.  <a href="/United_Airlines-customer-service_817.html">United Airlines</a> has already begun charging customers for luggage on top of the price paid for the flight, so this deal is realistically just another way for them to collect more fees, all while making it look like they are going to be passing on the savings to you, the consumer.  As our friend Flava Flav once said, "Don't believe the hype."  Customers should brace themselves for longer wait times, fewer customer service represnetatives, and higher fares.  Unfortunately it's just what happens in the wild world of Mergers and Acquisitions.
<br /><br /> 
For more on the <a href="/United_Airlines-customer-service_817.html">United Airlines</a> merger, <a target="_blank" href="http://www.latimes.com/business/la-fi-lazarus-20100504,0,2324797,full.column">Click here.</a>        ]]></summary>
</entry>
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