United Airlines Customer Review - Cristine Bittencourt

 by Cristine Bittencourt - 1 year ago

“I will never again travel with United Airlines. We normally travel AA, but my husband had to buy my ticket quickly and just picked United Airlines through expedia. Originally, I was going to stay in San Diego for 1 month, but my husband's contract there extended, so I rang United Airlines to change the ticket date. To my surprise, I was told my ticket was only valid for 2 months. I thought it was bizarre, then, rang again to confirm, only to receive the same information. We thought it was probably due to expedia rules, so we paid $250 for a changing fee. A couple of weeks later, my husband rang to find out what would happen in case we canceled the ticket re: refunds, and how much a new one would cost. Then, we were told we didn't need to cancel our ticket because it was good enough to be changed again and used for up to one year (not good for just 2 months like we were in our first few calls). So then we paid yet another $250 and extended for another month and didn't complain about an”

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• Waited
  8 mins